Rental Vehicle Industry Client – $2.7M Savings Identified

A national retail services company relied on a third-party workforce provider to support transportation and operational activities across multiple locations. While the partnership ensured coverage, inefficiencies increased cost and reduced service performance.

Challenges:
Fragmented processes, labor inefficiencies, limited visibility, vendor-coordination gaps, compliance risks, and cultural resistance to change.

Approach:
Conducted end-to-end process mapping, root-cause analysis, and cross-functional workshops; implemented standardized workflows, clear performance metrics, and stronger accountability frameworks.

Outcome:

• 20% cost reduction through labor optimization and reduced overtime
• 25% increase in workforce efficiency
• 18% improvement in on-time completion rates
• Sustained operational excellence reinforced by quarterly Kaizen reviews and shared governance